At Talking Threads, we take pride in creating garments that celebrate craftsmanship and individuality. Many of our products are made to order or customized to your preferences, and we strive to ensure every garment reaches you in perfect condition. While most orders fit beautifully, we understand that alterations or returns may occasionally be required. This policy outlines the terms governing alterations, returns, and exchanges for all purchases made through our website.

Alterations

For garments made to non-standard sizes, custom colours, or personalized design specifications, we do not offer returns or exchanges. However, we provide up to two complimentary alterations, subject to the limitations of the garment's fabric, construction, and design.

Please notify us within 3 days of receiving your order by emailing support@talkingthreads.in. Once your request is approved, you will receive an email with further instructions. The garment must be returned in its original, unused condition, along with the invoice, original packaging, tags, labels, and all original trimmings.

Customers are responsible for the cost of shipping the garment to Talking Threads, as well as any customs duties, import taxes, or other charges incurred during the return shipment. Talking Threads will carry out the approved alterations free of charge and ship the altered garment back to the customer at no additional shipping cost.

In certain cases, and at the sole discretion of Talking Threads, we may offer a one-time alteration credit to enable alterations to be completed locally.

Returns & Exchanges

As most of our garments are made to order, returns and exchanges are limited to eligible products only.

Products Not Eligible for Return or Exchange

The following items are not eligible for return, exchange, or refund:

  • Made-to-measure garments.
  • Custom-sized, custom-colour, or customized products.
  • Bespoke or personalized orders.
  • Pre-order products.
  • Products with customized fabrics, embellishments, or design modifications.
  • Sarees with stitched or tailored blouses.
  • Products purchased during sale, promotional, or marked-down events.

Eligible Products

The following products are eligible for return or exchange:

  • Ready-to-ship, non-tailored garments.
  • Sarees without stitched blouses.
  • Dupattas.
  • Shawls.
  • Stoles.

Return or exchange requests must be made within 3 days of receiving your order by emailing support@talkingthreads.in. Once approved, the product must be returned unused, in its original packaging, with all tags, labels, accessories, and invoice intact.

Refunds & Store Credit

Eligible returned products may be processed as either:

  • Store Credit (valid for 3 months), or
  • Refund to the original payment method.

For approved refunds, a 20% restocking fee will be deducted from the order value to cover payment processing, order handling, quality inspection, and restocking costs.

Once the returned item has passed our quality inspection, the remaining refund amount will be processed to the original payment method within 7–10 working days.

Refunds and store credit are always issued in the same currency used for the original purchase.

Colour Representation & Product Variations

At Talking Threads, we take great care to represent our garments, fabrics, embroidery, embellishments, and accessories as accurately as possible across our website and marketing materials.

However, slight differences in colour, shade, texture, embroidery placement, embellishment arrangement, and handcrafted detailing may occur due to photography, lighting conditions, screen settings, and the handcrafted nature of our products. These natural variations are not considered manufacturing defects and do not qualify for return or exchange.

Return Conditions

  • Items must be returned from the original shipping country.
  • Products must be unused, unworn, unwashed, unaltered, and in their original condition.
  • All original tags, labels, accessories, invoice, and packaging must be included.
  • Incomplete, damaged, worn, soiled, altered, or used products will not be accepted and will be returned to the customer.

Shipping for Returns & Alterations

  • Customers are responsible for the cost of shipping garments back to Talking Threads.
  • Any customs duties, import duties, taxes, or other charges incurred during the return shipment are the sole responsibility of the customer.
  • All return shipments must be sent through a trackable courier service, such as DHL, FedEx, or UPS. Returns sent through ordinary postal services or non-trackable shipping methods will not be accepted.

Product Quality

Every Talking Threads garment undergoes multiple quality checks before dispatch. Minor variations in handwoven fabrics, handcrafted embroidery, embellishments, fabric texture, and artisanal detailing are inherent characteristics of handcrafted luxury garments and should not be considered defects.

Return Shipping Address

Fabulous Threads Private Limited
B-15 (Second Floor), Info Technology Park, Phase 1,
Sector 34, Gurugram, Haryana 122001, India

Customer Care: +91 95600 68582

Please retain your courier receipt and proof of dispatch until your alteration, return, or exchange has been completed.

Need Assistance?

For any questions regarding alterations, returns, or exchanges, please contact us:

Email: support@talkingthreads.in
WhatsApp: +91 95600 68582