The below Alterations, Returns and Exchanges Policy applies to all items except items discounted (marked down) in sales and promotional offers.
- Since most of our products are made on order, we do not offer returns or exchanges, but back our garments with free alterations to the extent possible within the constraints of the fabric and design. All you need to do is ship us the garment and we will alter it free of charge and ship it back to you.
- Notify us within 3 days of receipt of order via email on firstname.lastname@example.org regarding your alterations request. We will send you an email confirmation, post which, you need to ship the unused product to us (at the shipping address mentioned below) in its original packaging along with the invoice and all labels/ trimmings intact.
3. The return shipping cost and any duties/ taxes arising on the return shipment are to be borne by the customer. Talking Threads provides free alteration and ships back the altered garment to the customer at no extra charge.
- All return shipments must be sent by the customer via a trackable courier service like FEDEX, DHL or UPS. We do not accept return shipments via ordinary post or postage service that do not provide online tracking to doorstep.
- Our customers love the ability to customise our catalogue designs to their personal size, style, colour, and fabric preference. And we do everything it takes to make this experience a delight. Most of the times the customised garment comes out perfect, but sometimes you may have measured yourself wrong or may not like the style customisation you chose. If that were to happen, we back you all the way with suggestions and alterations, governed by this policy.
- Our garments pass through intensive artisanal production techniques and multiple layers of quality checks and controls. We spare no effort in ensuring the highest quality standards to ensure defect free garments reach you. Please note that artisanal variations in the handwoven fabrics and handcrafted embroideries are not defects, but inherent characteristics of artisanal work and contribute to the artisanal beauty of the product.
Return Shipping Address: Please address the return shipment to the below address and phone number. Preferably put a tamper proof packing on the shipping box
Fabulous Threads Private Limited
B-15 (Second Floor), Info Technology Park, Phase 1, Sector 34, Gurugram, Haryana 122001, India
Customer Care No: +91-9560068582
Be sure to retain a proof of dispatch (issued by your courier service provider).